People Buy You: The Real Secret to what Matters Most in Business by Blount Jeb

Author:Blount, Jeb [Blount, Jeb]
Language: eng
Format: epub
ISBN: 9780470646625
Publisher: John Wiley and Sons
Published: 2010-06-21T21:00:00+00:00

The major problem with e-mail and text messages is the other person can’t see or hear you. Interpersonal communication is a combination of words, voice tone, timbre and inflection, body language, and facial expression. When others are unable to associate the words they are reading with the context of your voice tone and facial expressions, they assign their own meaning to the emotions they read into the words. This is why there is rampant miscommunication with e-mail, text messaging, and, at a growing level, with social-networking tools.

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